Help Center

Find answers to your questions, learn about our platform, and get the support you need to make the most of your investment journey.

Quick Help

Browse our most popular help topics and resources

Getting Started

Everything you need to know to begin your investment journey

  • How to become a Citizen
  • Setting up your account
  • Connecting your wallet
  • Understanding investment types
  • KYC process explained

Investment Guide

Learn about our investment products and strategies

  • Revenue-Based Financing explained
  • Convertible Bridge investments
  • Asset-Backed Sukuk guide
  • Risk management strategies
  • Portfolio diversification

Citizen Benefits

Discover exclusive benefits and privileges

  • Governance participation
  • Excellence Fund access
  • Educational resources
  • Networking opportunities
  • Priority investment access

Technical Support

Technical help and troubleshooting

  • Wallet connection issues
  • Transaction problems
  • Network configuration
  • Security best practices
  • Mobile app support

Frequently Asked Questions

Find answers to the most common questions about our platform

How do I become a Safa Global Capital Citizen?

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To become a Citizen, you need to complete our KYC process, connect your digital wallet, and make your first investment. The process takes about 10-15 minutes and includes identity verification and compliance checks.

What investment options are available?

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We offer three main investment types: Revenue-Based Financing (RBF) with 1.48x returns over 6-12 months, Convertible Bridge investments with up to 2.5x returns over 6-24 months, and Asset-Backed Sukuk with 1.5x-4x returns over 12-36 months.

What are the benefits of being a Citizen?

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Citizens enjoy exclusive access to our Excellence Fund portfolio, governance voting rights, educational resources through Excellence University, networking opportunities, and priority access to new investment opportunities.

How do I connect my digital wallet?

Click the "Connect Wallet" button in the top right corner, select your preferred wallet (MetaMask, WalletConnect, etc.), and follow the prompts to connect. Make sure you're on the Polygon network for optimal performance.

Are all investments Shariah-compliant?

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Yes, all our investment products are reviewed and approved by our independent Shariah Advisory Board to ensure full compliance with Islamic finance principles. This includes prohibition of interest, asset-backed structures, and ethical business practices.

What is the minimum investment amount?

Minimum investment amounts vary by product: RBF starts at $1,000, Convertible Bridge at $5,000, and Asset-Backed Sukuk at $10,000. STAC tokens can be purchased in smaller amounts for fractional ownership.

What blockchain network do you use?

We operate on Polygon (Layer 2) for faster transactions and lower fees while maintaining Ethereum compatibility. Our STAC token contract is deployed on Polygon Mainnet.

How does governance voting work?

Citizens can vote on platform decisions, asset allocation, strategic partnerships, and policy changes. Voting power is proportional to STAC token holdings, and all votes are recorded on the blockchain for transparency.

Still Need Help?

Our support team is here to help you with any questions or issues

Email Support

Get help via email within 24 hours

help@safa.mx
Response: 24 hours

GCC Support

Phone support for GCC region

+971 58 260 6392
Response: Immediate

Americas Support

Phone support for Americas region

+1 332 266 8036
Response: Immediate

Office Visit

Visit our Abu Dhabi office

Abu Dhabi, UAE
Response: By appointment

Additional Resources

Explore our comprehensive documentation and resources

Documentation

Complete technical documentation and guides

Compliance

Learn about our Shariah compliance and regulations

Education

Access Excellence University courses and resources