Help Center
Find answers to your questions, learn about our platform, and get the support you need to make the most of your investment journey.
Quick Help
Browse our most popular help topics and resources
Getting Started
Everything you need to know to begin your investment journey
- How to become a Citizen
- Setting up your account
- Connecting your wallet
- Understanding investment types
- KYC process explained
Investment Guide
Learn about our investment products and strategies
- Revenue-Based Financing explained
- Convertible Bridge investments
- Asset-Backed Sukuk guide
- Risk management strategies
- Portfolio diversification
Citizen Benefits
Discover exclusive benefits and privileges
- Governance participation
- Excellence Fund access
- Educational resources
- Networking opportunities
- Priority investment access
Technical Support
Technical help and troubleshooting
- Wallet connection issues
- Transaction problems
- Network configuration
- Security best practices
- Mobile app support
Frequently Asked Questions
Find answers to the most common questions about our platform
How do I become a Safa Global Capital Citizen?
PopularTo become a Citizen, you need to complete our KYC process, connect your digital wallet, and make your first investment. The process takes about 10-15 minutes and includes identity verification and compliance checks.
What investment options are available?
PopularWe offer three main investment types: Revenue-Based Financing (RBF) with 1.48x returns over 6-12 months, Convertible Bridge investments with up to 2.5x returns over 6-24 months, and Asset-Backed Sukuk with 1.5x-4x returns over 12-36 months.
What are the benefits of being a Citizen?
PopularCitizens enjoy exclusive access to our Excellence Fund portfolio, governance voting rights, educational resources through Excellence University, networking opportunities, and priority access to new investment opportunities.
How do I connect my digital wallet?
Click the "Connect Wallet" button in the top right corner, select your preferred wallet (MetaMask, WalletConnect, etc.), and follow the prompts to connect. Make sure you're on the Polygon network for optimal performance.
Are all investments Shariah-compliant?
PopularYes, all our investment products are reviewed and approved by our independent Shariah Advisory Board to ensure full compliance with Islamic finance principles. This includes prohibition of interest, asset-backed structures, and ethical business practices.
What is the minimum investment amount?
Minimum investment amounts vary by product: RBF starts at $1,000, Convertible Bridge at $5,000, and Asset-Backed Sukuk at $10,000. STAC tokens can be purchased in smaller amounts for fractional ownership.
What blockchain network do you use?
We operate on Polygon (Layer 2) for faster transactions and lower fees while maintaining Ethereum compatibility. Our STAC token contract is deployed on Polygon Mainnet.
How does governance voting work?
Citizens can vote on platform decisions, asset allocation, strategic partnerships, and policy changes. Voting power is proportional to STAC token holdings, and all votes are recorded on the blockchain for transparency.
Still Need Help?
Our support team is here to help you with any questions or issues
Email Support
Get help via email within 24 hours
GCC Support
Phone support for GCC region
Americas Support
Phone support for Americas region
Office Visit
Visit our Abu Dhabi office
Additional Resources
Explore our comprehensive documentation and resources
Documentation
Complete technical documentation and guides
Compliance
Learn about our Shariah compliance and regulations
Education
Access Excellence University courses and resources