Frequently Asked Questions
Find answers to the most common questions about Safa Global Capital Citizens and our platform.
General
What is Safa Global Capital Citizens?
Safa Global Capital Citizens is a blockchain-based investment platform that offers Shariah-compliant investment opportunities backed by real assets. We provide access to venture capital, real estate, and other ethical investment options through our STAC token ecosystem.
How do I become a Citizen?
To become a Citizen, create an account on our platform, complete the KYC verification process, and connect your digital wallet. Once verified, you'll have access to all our investment opportunities.
What are the requirements to invest?
You must be at least 18 years old, complete KYC verification, and comply with our terms of service. Some investment opportunities may have additional requirements such as minimum investment amounts.
Investments
What investment options are available?
We offer Revenue-Based Financing (RBF), Convertible Bridge investments, Asset-Backed Sukuk, and access to our Excellence Fund portfolio. All investments are Shariah-compliant and backed by real assets.
What is the minimum investment amount?
Minimum investment amounts vary by product. RBF investments start at $1,000, Convertible Bridge at $5,000, and Asset-Backed Sukuk at $10,000. Some special projects may have higher minimums.
How do I track my investments?
You can track all your investments through your dashboard, which shows real-time performance, returns, and portfolio allocation. We also provide regular updates and reports.
Are there any fees?
We charge a small management fee on successful investments, typically 2-5% of returns. There are no upfront fees for joining or setting up your account.
STAC Tokens
What are STAC tokens?
STAC tokens are asset-backed digital tokens representing fractional ownership in our portfolio of real-world assets. Each token is backed by tangible assets including real estate, companies, and commodities.
How do I buy STAC tokens?
You can purchase STAC tokens through our platform using fiat currency or other cryptocurrencies. Connect your wallet, select the amount you want to invest, and complete the transaction.
Can I trade STAC tokens?
STAC tokens can be traded on our platform and select external exchanges. However, we encourage long-term holding as our tokens are designed for investment rather than speculation.
What backs STAC tokens?
STAC tokens are backed by a diversified portfolio of real assets including real estate properties, equity in operating companies, commodities, and other tangible assets.
Shariah Compliance
Are all investments Shariah-compliant?
Yes, all our investment products are designed and monitored to ensure full compliance with Islamic Shariah principles. We have a dedicated Shariah Advisory Board that reviews all products.
What makes an investment Shariah-compliant?
Shariah-compliant investments must avoid interest (riba), excessive uncertainty (gharar), gambling (maysir), and prohibited activities. They must be backed by real assets and involve real economic activity.
How do you ensure ongoing compliance?
We conduct regular Shariah audits, have a dedicated compliance team, and work with recognized Islamic finance institutions to ensure all our products remain compliant.
Security
How secure is my account?
We use bank-level security including encryption, multi-factor authentication, and secure wallet integration. Your funds are protected by multiple layers of security and insurance.
What if I lose access to my wallet?
Contact our support team immediately. We can help you recover access through our secure recovery process, though this may take several days for security verification.
Is my personal information safe?
Yes, we follow strict data protection protocols and comply with international privacy standards. Your personal information is encrypted and never shared with third parties without your consent.
Technical
What wallets are supported?
We support MetaMask, WalletConnect, and other popular Web3 wallets. You can also use our platform with hardware wallets for enhanced security.
What if I have technical issues?
Our support team is available 24/7 to help with technical issues. You can contact us through the help center, email, or live chat.
Can I use the platform on mobile?
Yes, our platform is fully responsive and works on all devices. We also have a mobile app available for iOS and Android.
Still Have Questions?
Our support team is here to help you with any questions not covered in our FAQ.